INFORMATION ABOUT US
The business has a trading address at:
Colm Ruffley Ltd,
ACCESSING OUR SITE
Access to our site is permitted on a temporary basis only, and the business reserves the right to withdraw or amend the service provided on our site without notice. The business will not be liable if for any reason our site is unavailable at any time or for any period. From time to time, the business may restrict access to some parts of our site, or our entire site to users.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
You may use our site only for lawful purposes. You may not use our site:
- in any way that breaches any applicable local, national or international law or regulation;
- in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
- for the purpose of harming or attempting to harm minors in any way;
- to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
- to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or
- similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
- Not to access without authority, interfere with, damage or disrupt:
- any part of our site;
- any equipment or network on which our site is stored;
- any software used in the provision of our site; or
- any equipment or network or software owned or used by any third party.
Nothing in these terms shall operate to grant to you any intellectual property rights and goodwill in any of the content of our web site, including without limitation any trade and service marks, trade or business names, domain names, design rights, copyright, moral rights, database rights (whether or not any of these are registered), know-how, confidential information and trade secrets used and employed.
You may print off one copy, and may download extracts, of any pages(s) from our site for your personal reference and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status as the authors (and that of any identified contributors) of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
The business aims to update this site regularly, and may change the content at any time without notice. If the need arises we may suspend access to our site, or close it indefinitely. Any material on this site may be out of date at any given time, and we are under no obligation to update such material.
RELIANCE ON INFORMATION POSTED
While great care has been taken in the preparation of the content of all pages on this web site, nothing on this web site purports to, or, should be construed as giving any advice, or, making any recommendation, it is for general information purposes only. The business accepts no liability for the accuracy, availability or completeness and/or use of the information contained on this web site.
You shall use your best endeavours to preserve the confidentiality of any information identified by the business prior to disclosure to you as confidential or proprietary information.
LIMITS OF LIABILITY
To the fullest extent permitted by the law, neither the business nor any of its employees or agents shall be liable for:
- any direct, indirect, consequential, special or other damage howsoever resulting from your use of this web site, including, without limitation any liability for, loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill and/or wasted management or office time;
- any inaccuracies or typographical errors in the content of this web site or interruptions howsoever caused in its use;
- any detrimental reliance by you, or by anyone who may be informed by you either on the content of this web site or its suitability for your purposes;
- any viruses, worms or other items of a destructive nature downloaded or otherwise received from this web site;
- any modifications or corruptions arising from any unauthorised third party access to this web site;
- the content of any web site which may be accessed through or linked through to from this web site over which the business does not exercise any control whether financial, editorial or of any other kind;
- where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. The business has no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
In no event shall the total liability of the business to you for all or any loss or damage incurred by you exceed the lesser amount paid by you to the business for access to and use of this web site or £2,000.
TRANSACTIONS CONCLUDED THROUGH OUR SITE OR IN YOUR OWN HOME.
Contracts for the supply of goods, services or information formed through our site or as a result of visits made by you or to you are governed by our terms of contract. Orders placed in person and not online are subject to a 50% deposit with remaining balance due on delivery. `Orders placed online must be paid in full at time of ordering.
CONSUMER RIGHTS – if you are contracting as a consumer, you may cancel the Contract at any time within 7 working days from the day of signing the order slip, with the exception of goods made to order at the customers request and to their individual tastes and requirements. Fabrics for suites, beds and riser recliners chosen by the customer are also excluded from the seven day cancellation policy as these are made to order and not off the shelf. To cancel the Contract, you must inform Colm Ruffley Ltd in writing. Any cancellation by phone must be confirmed in writing within the permitted cancellation period. This provision does not affect your statutory rights. Any faulty goods will be replaced upon inspection of the fault and if deemed to be faults not caused through consumer error and are manufacturer defects will be replaced or repaired where possible.
REFUNDS POLICY – if you have cancelled the Contract between us within the permitted cancellation period, with the exceptions mentioned above, Colm Ruffley Ltd will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the charges paid by you prior to cancellation. Colm Ruffley Ltd will usually refund any money received from you using the same method originally used by you to pay the charges. Any custom made orders and orders which are chosen specifically by the consumer, are not included in this refund policy and the 50% deposit will not be refunded. Fabric for beds, riser recliners and suites are also excluded from refund and the 50% deposit is non refundable.
LINKING FROM OUR SITE OR UPLOADING MATERIAL TO OUR SITE
You may not create a link from our web site or upload material to our site without first obtaining our written permission, please contact us at firstname.lastname@example.org
The following content standards apply to any and all material which you contribute to our site if permission is granted.
You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
- be accurate (where they state facts);
- be genuinely held (where they state opinions);
- comply with applicable law in the UK and in any country from which they are posted.
- Contributions must not:
- contain any material which is defamatory of any person;
- contain any material which is obscene, offensive, hateful or inflammatory;
- promote sexually explicit material;
- promote violence;
- promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
- infringe any copyright, database right or trade mark of any other person;
- be likely to deceive any person;
- be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
- promote any illegal activity;
- be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
- be likely to harass, upset, embarrass, alarm or annoy any other person;
- be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
- give the impression that they emanate from us, if this is not the case;
- advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
The business will determine, in our discretion, whether there has been a breach of these terms through your use of our site. When a breach of this policy has occurred, the business may take such action as it deems appropriate and may result in our taking all or any of the following actions:
- immediate, temporary or permanent withdrawal of your right to use our site;
- immediate, temporary or permanent removal of any posting or material uploaded by you to our site;
- issue of a warning to you;
- legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
- further legal action against you;
- disclosure of such information to law enforcement authorities as the business reasonably feel is necessary.
UK customers receive FREE 2nd Class delivery as standard.
Customers ordering from other European countries receive FREE Airmail delivery on orders over £100.
UK AND IRELAND
All orders come with completely FREE 2nd class delivery for our UK and Ireland customers.
Items sent by 2nd Class delivery usually arrive in 1-5 working days. If your item has not arrived after five working days, please contact us so that we can resolve the problem for you.
Orders over £150 in value are automatically upgraded to DPD/Interlink Next Day delivery, free of charge.
We also offer a guaranteed next day delivery service via DPD – this comes with a £7.50 charge (please select the Next Day option on the delivery method drop down menu on checkout).
If your order is placed before2PM (Monday to Friday), your order will be dispatched the same day.
If your order is placed after 2PM, it will be dispatched on the next working day.
Orders placed before 2PM from Monday to Friday are posted the same day.
Orders placed after 2PM are posted on the next working day (orders placed after 2PM on a Friday are posted on the Monday, providing it is not a bank holiday). We are unable to post items on Saturdays, Sundays, bank holidays.
If you would like more information on our delivery policy or if you request a price to deliver in your area. Please contact us and we’ll be happy to answer your query as soon as possible.
EUROPE AND WORLD-WIDE
We post to customers in countries around Europe.
Orders of £100 or more qualify for FREE Airmail delivery.
Postage is charged at £5 for orders under £30.
Delivery via Air Mail normally takes around 5-10 working days, however in some cases items may take up to 15 working days to arrive.
Our charges do not include customs or import duties which may be applied to your order by the relevant authorities. We have no control of these and it is your separate responsibility to pay for them.
You will indemnify the business as is reasonable in the circumstances if a third party makes a claim against the business based on any actual or alleged:
negligent or wilful acts or omissions committed by you or persons authorised by you; failure by you or persons authorised by you to comply with all or any legislation or government regulation governing this web site or its use; infringement by you or persons authorised by you of any intellectual property rights in any of the content of this web site.
If you have any concerns about material which appears on our site, please contact email@example.com